Terms and Conditions

Confirmed Bookings that are cancelled, reduced in length of stay or reduced in numbers of participants are hereinafter collectively called a CANCELLATION are subject to cancellation and NO SHOW FEES at the discretion of Akagera Rhino Lodge under the following terms:

CANCELLATIONS AND AMENDMENTS POLICY 

  1. Guests cancelling confirmed reservations less than seven (7) days prior to the date of arrival will be charged the 100% room rate for the first night. Please note that in addition to the first night charged, we will also charge the 100% room rate for any other nights of your booking where we declined and lost bookings in favour of yours.

  2. Guest’s cancellations prior to the seven (7) day period will result in payments being refunded, but less 50% of the first night’s stay and any incurred bank charges for refunds.

  3. Guests cancelling the booking one month before, they receive a full refund minus bank charges.

  4. Should a Guest fail to cancel reservations, the entire cost of the booking will be charged to the guest’s credit/debit card, or their booking agent’s account. Notification by telephone or email must be made for any cancellation or amendment. 

GOVERNMENT TAXES AND CONSERVATION FEES 

All our prices are inclusive of current Government taxes, Park and Game Reserve Fees. Should the government increase or institute new taxes, AKAGERA RHINO LODGE Limited reserves the right to increase or add it in this policy.